ATE Blog
Third Post
Celebrating our Clients
Our Birthday calendar door celebrates the clients and contacts that have worked alongside us to help us get to our 20th year. We are delighted to celebrate them and their own successes. Our clients are more than just business to us, they are friends who allows us to continue the work we do with the same integrity, motivation and commitment to ATE that we had back in 2004. Thank you to all of you.
Advertising
We work hard at what we do at Box Legal, and that means listening to our clients and producing policies that are progressive and in-tune with their needs. Over the years, we have looked to incentivise in numerous ways whilst always keeping our clients and their requirements at the forefront. Here are a few adverts that show how we have changed and adapted.
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Facts about customer service
According to research completed by Hubspot, Salesforce, Talkative and Zendesk, Customer service in a business in not just vital, good customer service is often the only reason clients return! See some of the facts below.
If the company’s customer service is excellent, 75% of consumers will do business with them again, even after making a mistake. (Salesforce Research)
75% of customers say they have recommended a company based on excellent customer service. (Salesforce Research)
94% of customers view video support as a positive experience. (Talkative)
78% of customers who interact with chatbots say that they end up needing to connect with a human agent anyway. (Zendesk)
88% of customers say good customer service makes them more likely to purchase again. (Salesforce Research)
80% of customers say the experience a company provides is as important as its product or services. (Salesforce Research)
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